CONTACT US

Thank you for choosing Saanj, where each jewellery piece is thoughtfully designed to bring elegance, tradition, and modern style together. We truly value the trust you place in us and are committed to offering a seamless and satisfying shopping experience.

If you have any questions, concerns, or feedback regarding our products or services, we are here to help. Our customer support team is available to assist you with all inquiries — whether it's about product details, order tracking, cancellations, or care instructions.

📩 You may contact us at saanj5432@gmail.com for any support-related matter.
This is our official channel for all communication, and we kindly request that all queries be directed here for a timely and organized response.

To help us serve you more efficiently, please include the following details in your email (where applicable):
– Your full name
– Order number
– A brief explanation of your query or concern
– Photographs (if you're reporting a damaged or incorrect product)

Our support hours are from Monday to Saturday, 10:00 AM to 6:00 PM (Indian Standard Time).
We are closed on Sundays and national holidays. If you email us during non-working hours, rest assured that your message will be attended to on the next business day.

⏳ Please allow us 24 to 48 business hours to respond to your query.
We do our best to reply as promptly as possible, and we appreciate your patience and understanding in case of high query volumes.

We take customer satisfaction very seriously and are always striving to improve. Your feedback is not only welcomed but highly valued, as it helps us enhance our service and product experience for you and future customers.

Once again, thank you for being a part of the Saanj community. We look forward to assisting you and ensuring your shopping experience with us remains smooth, safe, and enjoyable.

Warm regards,
Team Saanj