Refund policy

At Saanj, we are dedicated to offering an exceptional shopping experience through our carefully curated range of imitation jewellery. We understand that every purchase is special, and while we strive to ensure satisfaction with every order, certain situations may require clarification regarding refunds or cancellations. Please read our policy below to understand how we handle such instances.

Order Cancellation Policy

We understand that sometimes you may need to change your mind. That’s why we allow order cancellations under specific conditions:

  • Orders can be cancelled within 12 hours of being placed. After this window, cancellations may not be possible as the order may already be in processing or dispatch.
  • To cancel an order within the allowed timeframe, please reach out to our support team with your order details.
  • Once your order has been dispatched from our facility, it is no longer eligible for cancellation.
  • If your package appears to be tampered with, unsealed, or has any additional tape or signs of forced handling, we strongly advise that you do not accept the parcel and notify us immediately. This ensures safety and accountability.

Refund Policy

At Saanj, we do not offer refunds via bank transfer, credit/debit cards, UPI, or other original payment methods.

Instead, for eligible cancellations made within the permitted window, we offer store credit that can be used on any future purchase at www.saanj.in. This approach allows us to maintain fair pricing and operational efficiency while still providing value to our customers.

Key Points About Store Credit:

  • Store credit will be equivalent to the amount paid for the cancelled order.
  • It can be used for any product on our website and does not expire for 6 months from the date of issue.
  • Store credit is non-refundable and non-transferable once issued.

Please note: Refunds in the form of monetary reimbursement are not provided under any circumstance.

Important Reminder

To help ensure a smooth delivery experience:

  • Always inspect the parcel before accepting it.
  • If the package looks damaged, resealed, or suspicious, please do not accept it and contact our support team immediately.

Need Support?

Our customer care team is always here to assist you with your concerns. Whether you have a question about your order status or need clarification about store credit, we’re happy to help and ensure your experience with Saanj remains positive and worry-free.

Thank you for shopping with Saanj.
We appreciate your trust in our brand and look forward to being a part of your special moments with our jewellery.